Shipping & Returns
Most orders ship within 1-2 business days!
We are happy to assist you: placing orders, shipment tracking, customization and returns. For return instructions see the Return section below. Please do not hesitate to contact us with any questions.
U.S.: +1 888-543-1332 (Toll Free) Phone Hours: Monday - Friday 9AM - 5PM CST
We process incoming orders daily, so your order will be shipped out quickly. Your shipment should arrive within 2-6 days. Please note that engraving does add processing time to your order. If an item is out of stock, we will contact you as soon as possible, and will ship to you as soon as we receive the appropriate item(s) from our manufacturers. All shipments include delivery confirmation and insurance.
If you are not satisfied with your product purchased from Lighters Direct, Please contact us for the necessary actions. Faulty Products or issues with products will be directed to the Manufacturer of the product, You can return your product within 30 days if it fulfills the below conditions. No returns are accepted for engraved items unless a mistake was made on our part.
Returns Policy & Procedure
- Item must be in unused, unscratched condition.
- Contact firstname.lastname@example.org with "Return 'Your Invoice #' " in the header.
Please also provide details in the body of the e-mail, so we know what to look out for.
- Package the product. Please remove all lighter fluid and butane before sending!
- Send to:
859 J Place, Suite B
Plano, TX 75074
- We will refund you using your original payment method minus shipping charges.